Improving Service Delivery at American Job Centers

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WIOA sets out to implement workforce education and employment system reforms to help strengthen the public workforce system. Although WIOA replaced WIA, recent studies under WIA sought to address research questions to inform such reforms. The resources in this announcement examine and compare the traditional American Job Center (AJC) model to an integrated intake model, illustrate how AJCs create networks for service delivery, and describe three program collaboration models for service delivery.

Enhanced Intake for All American Job Center Customers: A Functionally-Aligned Model. 2015. This brief compares AJCs from seven local areas in six states that adopted an integrated enhanced intake model for service delivery with 21 AJCs that did not. It discusses the genesis of shifting towards this service delivery model, which mostly related to concerns that AJC customers needed additional support from staff during intake.  “Frequently, the impetus for introducing the integrated enhanced intake model came from the state. For example, Louisiana, Mississippi, and Missouri mandated the use of this model.” 

Organizing American Job Centers into Networks for the Delivery of Public Workforce Services. 2015. This brief describes how 28 Local Workforce Investment Areas (LWIA) organized their AJCs into networks for service delivery and the changes over time. The report provides additional details about the types of AJCs included in the study. It also describes how the designated entities serve as comprehensive AJC operators or affiliates in response to changes in customer demand and local budgets. Overall, the experimental design study examines the WIA Adult and Dislocated Worker program implementation, effectiveness, benefits and costs within the context of operating AJCs and other access points within LWIA networks.

Moving Toward Integrated Job Seeker Services: Collaboration Among American Job Center Programs. 2015. This brief describes different forms of collaboration between Workforce Investment Act (WIA) Adult and Dislocated Worker Programs and other AJC partners, such as shared staff responsibilities, co-location of partner staff within the AJC, and the use of shared data systems. The brief draws on qualitative data collected in 2012 and 2013 from the 28 Local Workforce Investment Areas in the WIA Adult and Dislocated Worker Programs Gold Standard Evaluation.

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Posted: 9/25/2017 1:46 PM
Posted In: Workforce System Strategies
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