Since the implementation of the Workforce Innovation and Opportunity Act (WIOA), American Job Centers (AJCs) and One-Stop Operators have been working to fulfill the vision of the public workforce development system described in the law. The following series of brief reports offers insights from an institutional analysis that systematically documented characteristics and features of AJCs and One-Stop Operators and their resource sharing practices during the early days of WIOA implementation.

An Institutional Analysis of American Job Centers: Study Highlights
Drawing on the findings from the following three papers, this brief provides an overview of the 2016 study of 40 comprehensive AJCs in 25 states. Highlights include changes and potential challenges that AJCs may face as WIOA implementation continues. Read the study highlights brief for an overview of findings concerning the competitive selection of One-Stop Operators, partner support of AJC infrastructure costs, and the unique challenges facing AJCs in rural areas. See the following reports for more details.

One-Stop Operators of the AJC System
Learn how the 40 AJCs and their partners began adapting to meet the requirements of WIOA in the early implementation phase. This report outlines the most and least common types of entities that served as operators, their roles, common supervision models, and the primary activities of managers in AJC operations. The authors conclude with a summary of local area concerns and suggestions for additional research.

Resource Sharing Practices Among American Job Centers
This report takes a closer look at resource sharing requirements under WIOA and its predecessor, the Workforce Investment Act (WIA). Read about the extent of AJC resource sharing at the time of the study and the analysis of resource sharing practices, funding sources, participating partners, and cost allocation methodologies. The study highlights the challenges and successful strategies that supported resource sharing at the local level.

AJC Service Delivery in Rural Areas
The features and experiences of 12 rural AJCs are presented in this paper about rural workforce development programs and services. The study highlights the challenges associated with the large geographic areas served by rural AJCs and smaller funding allocations and staffing for service delivery. The brief also discusses how changing rural demographics and the opioid epidemic impacted rural AJCs when implementing WIOA.

Key Institutional Features of American Job Centers
This brief presents an overview of key institutional features of the AJC service delivery system across the country that shape day-to-day operations and customer experiences. Read about common patterns and variations in administrative One-Stop Operator structure and AJC management, AJC partner programs and staffing, funding and resource sharing, data systems and sharing, and AJC services.