Presents final findings in an evaluation of the delivery of self-services in the One-Stop Career Center system.
"This report is the final report from an evaluation of the delivery of self-services in the One-Stop Career Center system. The evaluation profiles characteristics of customers who use self-services, motivations for using services, patterns of usage and outcomes that follow at selected One-Stop Career Centers nationwide. The report also examines ways that One-Stop Career Centers facilitate access to self-services, staff assistance provided, and the availability of resources and tools. The report is based on surveys of all local workforce investment areas (LWIAs), extracts of self-service usage data, site visits to 22 LWIAs, surveys of self-directed services users in five LWIAs and Unemployment Insurance wage record data for two states" (Abstract). (Abstractor: Author and Website Staff)

Major Findings & Recommendations

• "The One-Stop Career Center self-service systems offer an extremely rich menu of service offerings and accommodate huge numbers of customers every day who find these services very useful. At the same time, the self-service system is under considerable strain. This strain is brought about by the large numbers of customers being served and the difficulties they have in accessing services without assistance, coupled with the limited funding and staffing that LWIAs have available to expand their self-service systems" (p.ES-4). • "Relatively few on-site self-service customers can be viewed as truly self-sufficient, able to conduct an efficient and successful job search entirely on their own or with only a brief orientation to One-Stop Career Center services" (p.ES-4). • "Comprehensive systems for tracking self-service customers and resource room visits are not in place in the great majority of LWIAs" (p.ES-5). • "Overwhelming majorities of self-service users use resource rooms to look for a job or access other services associated with job search (e.g., preparing a resume), but appreciable numbers also have broader aims, such as researching career options or researching training providers" (p.ES-8). (Abstractor: Author)