Highlights exemplary practices in serving TANF and other low-income populations through WIA One-Stop Career Centers.

“With research support from the Employment and Training Administration, the Nelson A. Rockefeller Institute of Government has undertaken a study of exemplary practices in serving TANF and other low-income populations through WIA One-Stop Career Centers. The Institute gathered and analyzed information on the experiences of key stakeholders in settings with a successful track record of serving TANF and other low-income populations through One-Stop Career Centers, where such experience is the result of local decisions rather than centralized state services or state-mandated program alignments. These environments include: (1) county-administered TANF with One-Stop Career Centers, or (2) settings with state-administered but decentralized TANF, where effort results from local coordination between local office of state agency and local One-Stop Career Centers rather than from state-level policy and programmatic decision to consolidate/integrate/align TANF and WIA" (p.2). (Abstractor: Author)

Full publication title: Workforce System One-Stop Services for Public Assistance and Other Low-Income Populations: Lessons Learned in Selected States


Major Findings & Recommendations

- "Because One-Stop Career Centers and TANF operate at the local level, "State workforce agencies allowed a high degree of flexibility in the development and implementation of policies and procedures to the local/county agencies, workforce boards, and One-Stop Career Centers" (p.51). - "All of the areas where the One-Stop Career Centers in our study are located have a history of collaborative relationships that date to or predate the 1996 welfare reform. It was these local relationships among public and private social service and employment agencies that served as the foundation of the One-Stop Career Centers’ relationships now" (p.53). - "Community-based organizations are reported as effective contractors/partners in serving TANF clients as "CBOs are well-established organizations with many connections to other community organizations, businesses, and educational institutions [which allow] "a great deal of flexibility in assisting TANF clients whether it be for transportation, child care, or work-related activities" (p.53); "CBOs are able to provide intensive client attention" (p. 53); and lastly, "CBOs are reported to be very effective in providing intensive follow-up services for the TANF population, even those in sanctioned status" (p.54). - "One-Stop Career Centers are active in identifying areas of employment appropriate for entry-level jobs that are needed in their respective regions" (p.54). - "Board vision and buy-in is crucial internally and externally" in regards to serving TANF clients through One-Stop Career Centers (p.55). - "Location and technology can be important aids for service coordination" (p.56). - "TANF clients who use One-Stop Career Centers, compared with those receiving services elsewhere, are more successful because all of their needs can be handled in one place. Most people do not want to go to numerous offices/agencies" (p.56). (Abstractor: Author)