This toolkit was developed to help practitioners and their employer partners to assess the business value of their workforce services. The Business Value Assessment Toolkit includes a planning handbook, an automated Excel file for tracking specific business value outcomes, and basic guidelines for using questionnaires to assess business value outcomes.
"Many workforce development programs have long found it challenging to determine the value of their workforce programs in terms of time, money and other results that are important to business customers. A toolkit is available from Workforce Strategies Initiative (WSI) to help practitioners and their employer partners to assess the business value of their workforce services. The Business Value Assessment Toolkit is primarily aimed at workforce program staff and management. The toolkit is ideally suited for workforce development initiatives that have well-established working relationships with businesses. Both the workforce services provider and the business client should have the capacity and commitment to participate in Business Value Assessment of workforce services. The toolkit includes tools and guidance that help users decide which workforce programs are at the right point for a Business Value Assessment. While the toolkit is aimed at workforce program practitioners, public officials, members of the business community, policy makers, funders and other training and workforce professionals will find the information and materials useful." (Abstractor: Author and Website Staff)

Major Findings & Recommendations

"The Business Value Assessment toolkit includes a planning handbook, an automated Excel file for tracking specific business value outcomes, and basic guidelines for using questionnaires to assess business value outcomes. Developed in manufacturing and health care workplaces, the Business Value Assessment toolkit is adaptable and can be applied to a variety of workforce development services, settings and industries. The toolkit was developed in cooperation with a working group of nine sectoral workforce development programs and their business customers, who formulated and tested the methodology in real-life assessments in manufacturing and health care workplaces." (Abstractor: Website Staff) "The BVA Toolkit consists of three primary items: 1. The Handbook has practical step-by-step guidelines for defining the services and outcomes to be evaluated, and for planning appropriate and practical assessment methods. 2. The Planning Worksheet contains conversation prompts, checklists and simplified data collection hints. This 4-page worksheet can be printed and used to guide your planning conversation with participating business customers. 3. The Excel Tool is a package of forms for organizing data and producing reports that calculate and monetize practical business value outcome indicators such as retention, cost of turnover, productivity, efficiency, etc." (Abstractor: Website Staff)