Contains results of a summative evaluation of California's Integrated Service Delivery (ISD) Initiative which was designed to integrate local Workforce Investment Act (WIA) Programs with Wagner-Peyser Programs inside One-Stop Career Centers (One-Stops).
In January 2010, the California Workforce Investment Board (CWIB) contracted with researchers at California State University, Northridge to evaluate the “Integrated Service Delivery” (ISD) initiative. This initiative was designed to integrate the work of local Workforce Investment Act Programs with Wagner-Peyser Programs inside California One-Stops. At the time this study began, 12 local WIA areas had joined the initiative and integrated their programs in the 2008-09 program year. These sites, which were called “Learning Labs”, were halfway through their second year of operation as ISD sites when the evaluation began; they just completed their third year of ISD implementation. The evaluation project had two phases. In Phase I, a formative evaluation of the program examined the implementation of ISD; in phase II, a summative evaluation of the program measured ISD's impact. This report provides the results of the summative evaluation which measured the impact of the ISD initiative on four aspects of One-Stop Centers’ performance: the volume of clients served, the performance on federal measures, the cost and volume of services produced by One-Stops, and the client satisfaction with services received. (p. iii). (Abstractor: Author and Website Staff)

Major Findings & Recommendations

Based on the study's analysis, the author's recommend that that the California Workforce Investment Board (CWIB) take the following strategic actions: 1. Encourage but not mandate the existing Integrated Service Delivery (ISD) model. 2. Have all local areas enroll all clients. To implement these strategies, the authors recommend the following policies: 1. Over a five year period locate a substantial Employment Development Department (EDD) presence in all comprehensive One-Stops. 2. State should establish shared performance measures for local Workforce Investment Act (WIA) and EDD operations, and evaluate them through an integrated data management system. 3. Provide incentives for local areas to integrate with EDD by providing preference to integrated One-Stops in the award of discretionary funds. 4. Continue to support identification, evaluation and the dissemination of best practices among One-Stops, local WIA areas and EDD. (p. iii). (Abtractor: Author and Website Staff)