Contains results of a summative evaluation of California's Integrated Service Delivery (ISD) Initiative which was designed to integrate local Workforce Investment Act (WIA) Programs with Wagner-Peyser Programs inside One-Stop Career Centers (One-Stops).
In January 2010, the California Workforce Investment Board (CWIB) contracted with researchers at California State University, Northridge to evaluate the “Integrated Service Delivery” (ISD) initiative. This initiative was designed to integrate the work of local Workforce Investment Act Programs with Wagner-Peyser Programs inside California One-Stops. At the time this study began, 12 local WIA areas had joined the initiative and integrated their programs in the 2008-09 program year. These sites, which were called “Learning Labs”, were halfway through their second year of operation as ISD sites when the evaluation began; they just completed their third year of ISD implementation. The evaluation project had two phases. In Phase I, a formative evaluation of the program examined the implementation of ISD; in phase II, a summative evaluation of the program measured ISD's impact. This report provides the results of the summative evaluation which measured the impact of the ISD initiative on four aspects of One-Stop Centers’ performance: the volume of clients served, the performance on federal measures, the cost and volume of services produced by One-Stops, and the client satisfaction with services received. (p. iii). (Abstractor: Author and Website Staff)