Describes outreach practices utilized and challenges experienced among state workforce agencies attempting to increase participant enrollment and retention in the Trade Adjustment Assistance program.

“This report describes practices used by state workforce agencies to contact and educate workers, employers, and partner organizations about Trade Adjustment Assistance (TAA) and, in some cases, to persuade these key actors to participate in the program.  TAA is targeted to dislocated workers who have been adversely affected by [foreign trade], provides an array of services and income support benefits in order to help workers find suitable re-employment…. Accessing services and benefits in TAA is complicated, involving multiple steps, many actors, and specific deadlines” (p.ES-1).  This report discusses the challenges states face in improving and expanding outreach. Stronger outreach efforts are categorized by three general attributes, namely, “rigor in application of the practice, accountability for results, and the use of partnerships” (p.ES-6).

(Abstractor: Author and Website Staff).

Full publication title: Practices from the Field in Outreach to Employers and Participants in the Trade Adjustment Assistance (TAA) Program


Major Findings & Recommendations

This report “categorizes outreach activities by three broad programmatic objectives, identified as: • “Increasing the number of petitions filed, and improving the quality of petitions, so they are certified; • “Improving program enrollment among workers eligible for TAA, once a petition has been certified; and • “Enhancing retention of participants in the TAA intervention, so they can complete training, conduct a successful job search, and obtain suitable re-employment. “Further, this report identifies four general types of problems that outreach efforts in TAA are designed to address…: 1) Lack of knowledge; 2) Unrealistic worker expectations; 3) Employer reluctance and lack of resources; 4) Lack of capacity in the workforce system” (p.ES-2-3). (Abstractor: Author and Website Staff)