Assesses the extent to which priority of service requirements under the Jobs for Veterans Act are being met, with a particular focus on implementation of priority of services at the state and local levels through the One-Stop Career Center system.

"The purpose of this study was to provide the U.S. Department of Labor's (DOL) Employment and Training Administration (ETA) with an independent evaluation of the implementation of priority of service (POS) provision of the Jobs for Veterans Act (JVA). A key objective of this study was to determine whether “covered persons” (including “veterans” and “covered spouses”) are receiving priority of service as specified in the JVA and are being fully served by employment and training programs offered through the One-Stop Career Center system. The evaluation is intended to provide a better understanding of how veterans (i.e., covered persons) are provided access to the full array of workforce services through One-Stop Career Centers. The project tasks and activities conducted under this study focused on assessing the extent to which POS requirements under JVA are being met, with a particular focus on implementation of POS at the state and local levels through the One-Stop Career Center system. Under JVA, DOL is required to "evaluate whether covered persons are receiving priority of service" (p.1). (Abstractor: Author)

Full Publication Title: Evaluation of the Priority of Service Provision of the Jobs for Veterans Act by the Workforce Investment System in Providing Service to Veterans


Major Findings & Recommendations

• "With regard to the WIA Adult Program, veterans were slightly less likely to receive intensive services, to receive training services, and to establish Individual Training Accounts….With regard to the WIA Dislocated Worker Program, patterns of receipt of service for veterans and non-veterans were very similar….Priority of Service (POS) notification on the DOL website was not viewed as sufficiently detailed or clear….Information/knowledge of POS at WIBs/One-Stop Career Centers is sometimes incomplete or incorrect. DOL is not viewed as having sufficiently 'promoted' POS….DOL has not come up with methods to ensure POS is enforced at state/local levels“ as a result, there is considerable variability across states in whether and how POS is implemented….A further challenge cited by several of the organizations, is that even if there is a strong commitment to enforcement of POS, it is sometimes difficult to determine if veterans are in fact receiving POS….Finally, there is a need for ongoing technical assistance and training on what POS means and how to implement it….All states visited had strong veteran outreach programs intended to bring more veterans into the One-Stop Career Centers. Relevant activities include job fairs, participation in Transitional Assistance Programs (TAP) sessions, out stationing staff at VA facilities, development and use of public service announcements, and making presentations and distributing brochures at other human service agencies serving veterans….In all states, workforce agencies tried to identify veterans upon entry to One-Stops. Veterans were then offered the opportunity to see Disabled Veterans Outreach Programs (DVOP) and Local Veterans Employment Representatives (LVER). Although DVOP and LVER services do not represent POS, quick access to these staff usually reduces the time before a customer can pass through core and intensive services and receive training….Six of the seven states put a hold on job listings for at least 24 hours and only provided access to the listings to veteran customers and to staff who would try to place veterans in these jobs….Veterans often have the opportunity to use special rooms or computers at One-Stops, which means that if a One-Stop Center is crowded, veterans are able to conduct self-service activities more quickly" (p.66-69). (Abstractor: Author and Website Staff)