Major Findings & Recommendations
• “Most state workforce agencies did not supplement federal funding” (p.18). • “Less intensive workforce services replaced more intensive services, with training and intensive services declining substantially. States, however, tried to maintain core services, Employment Services, and Reemployment Services” (p.19). • The majority of state workforce agencies “reduced one-on-one staff assisted services, replacing some with automated and group services” (p.19). • “Funding for (UI) administration was inadequate: two-thirds of states reported staff reductions in at least one major functional area, often in the initial and continued claims core business functions” (p.19). • States responded to declining funding by increasing automation of UI administration and reducing customer service. While many states reported increased efficiency and improved service as a result of UI automation, few believed that customer service improved (p.19). (Abstractor: Author and website staff)