Examines the effects after the implementation of the Employment Connection in the state of Ohio.

"Employment Connection is a combined workforce delivery system for the city of Cleveland and Cuyahoga County, serving Local Workforce Area 3. The joint project is staffed in part by the city and county, but also by the United Labor Agency" (p.1).

“Employment Connection’s outcomes have quickly improved after implementing the demand-facing model of service delivery. While the program’s improvement has been remarkable, the most important lesson from the EC transition was not necessarily the model the agency is now using; rather, it was the idea that the service-delivery model must be closely tailored to the needs of the agency’s clients, local employers, and the regional economy. Diversity is one of the strengths of Ohio’s economy…. It should go without saying that what works in Cleveland would not necessarily work in other areas of the state. The process of building relationships with employers was shaded by the local employer composition, and by regional and local cultural norms” (p.23-24). (Abstractor: Author and Website Staff)

Major Findings & Recommendations

• The share of clients exiting the agency’s programs who have found jobs has nearly doubled, growing to 84.4 percent in 2011 from 43.6 percent in 2009. (p.ES) • More than five times as many exiters are employed, increasing to 2,470 in 2011 from 471 in 2009; Although Employment Connection now emphasizes job matching and placement, the percent of exiters who have received training is on par with previous years, with slightly more exiting without training in 2011, and fewer exiting without training in the first eight months of 2012. (p.ES) • The demand-facing model emphasizes employer-connected, shorter-term, on-the-job training. The share of exiters accessing on-the-job training grew to 12.5 percent in 2011, from just 0.8 percent in 2009. (p.ES) • Earnings have rebounded for adults and dislocated workers exiting agency programs, from a low point in 2009, and are closer to earnings reported in 2008. (p.ES) (Abstractor: Website Staff)