Describes the experiences of employment service providers under the Ticket to Work Program and evaluates Partnership Plus, a collaborative program with Ticket to Work that provides sequential services.
“In this report, we present findings on the experiences of employment service providers participating in the Ticket to Work Program (TTW), a program intended to increase Social Security beneficiaries’ access to and choice of quality rehabilitation and employment services…. The purpose of this report is to assess whether [the Social Security Administration’s] effort [to make TTW more attractive to providers] changed the rate of employment service providers’ participation … and ongoing experiences with the program. [This report] also evaluate[s] Partnership Plus, a new initiative that encourages State Vocational Rehabilitation Agencies (SVRAs) and Employment Networks (ENs) to serve clients more collaboratively” (p. xi). (Abstractor: Author and Website Staff)

Major Findings & Recommendations

• “SSA and its contractors successfully implemented the regulatory changes, and have made substantial improvement to administrative and support processes to make participating in TTW easier and more appealing to providers” (p. 5). • “Changes to TTW appear to have increased both the number of ENs actively accepting Tickets and the number of new Ticket assignments, and to have renewed EN enrollment” (p. 5). • “The number of ENs and beneficiaries participating in TTW remains fairly small. Participating ENs complained about slow payments and paperwork that is time-consuming, and sometimes challenging” (p. 5). (Abstractor: Author)