Profiles a teaching hospital’s efforts to develop its frontline workforce and meet the goals of the Affordable Care Act, and offers recommendations and lessons learned from those efforts.

“This report documents the steps taken by an urban teaching hospital to develop its frontline workforce and achieve the goals of the Affordable Care Act (ACA). Responding to a host of challenges, including the ACA’s ‘triple aim’—better patient experience, lower costs of care, and improved health for populations— Jersey City Medical Center/Barnabas Health (JCMC) has invested in the skills and career development of its employees to build a robust talent development effort targeting frontline workers, including patient transporters, receptionists, and housekeepers.

This initiative, which earned JCMC the distinction ‘Frontline Health Care Worker Champion,’ aligns with the hospital’s strategic goal of engaging employees as a means to improve patient satisfaction, also a central goal of the ACA. To date, nearly 40 frontline workers have successfully entered and completed the program, with all but three garnering positions that pay $5,000- 8,000 more annually than their previous roles. JCMC’s strategic framework includes ‘improving the health of the population, enhancing the patient experience, and reducing the per capita cost of care.’ According to JCMC’s Framework, an ‘engaged employee and physician workforce’ is central to attaining these goals.

….This report uses the experience of Jersey City Medical Center to document how one health care employer is implementing frontline workforce development, and how workforce investment can advance business objectives and organizational mission in the post-ACA environment….

This report is based on a series of interviews conducted in summer 2015 with hospital executives, line managers, frontline employees, and instructors. It is one in a series of reports and case studies on the frontline workforce impacts of the ACA, conducted on behalf of CareerSTAT.

CareerSTAT is a joint initiative of Jobs for the Future and the National Fund for Workforce Solutions that documents the business case for investments in frontline hospital workers” (p.1-2).

(Abstractor: Author)

Full publication title: Building Career Ladders in the Age of the Affordable Care Act: A Case Study of Jersey City Medical Center/Barnabas Health