Describes different forms of collaboration between Workforce Investment Act (WIA) Adult and Dislocated Worker Programs and other American Job Center (AJC) partners, such as shared staff responsibilities, collocation of partner staff within the AJC, and the use of shared data systems. The brief draws on qualitative data collected in 2012 and 2013 from the 28 Local Workforce Investment Areas in the WIA Adult and Dislocated Worker Programs Gold Standard Evaluation.

“A key tenet of…WIA was to promote collaboration among workforce development programs to create a comprehensive and integrated system, accessed through …AJCs…. [WIA] identified programs and agencies that were required to partner to operate the AJCs…The Workforce Innovation and Opportunity Act (WIOA), which superseded WIA, continues the focus on partnerships and adds Temporary Assistance to Needy Families (TANF) as an additional mandatory partner. This system of mandatory partners was intended to make workforce investment services more ‘customer-focused,’ by requiring programs to ‘co-locate, coordinate, and integrate activities and information’ at AJCs.

This brief discusses the collaboration between the WIA Adult and Dislocated Worker programs and other AJC partners in 28 Local Workforce Investment Areas (local areas) randomly selected to participate in the WIA Adult and Dislocated Worker Programs Gold Standard Evaluation (WIA Gold Standard Evaluation). It begins by describing how WIA and Wagner-Peyser Employment Service (ES) program staff in the study’s local areas collaborated to provide job seekers with core services, including greeting customers upon arrival at the center, providing new customers with a general orientation to AJC services, assisting customers with using information and online tools in a resource room available to all job seekers, and conducting workshops that are generally open to anyone. It then discusses two other aspects of partnering: (1) collocation of partner staff at AJCs, and (2) use of a common management information system (MIS) by AJC partners to record and share information” (p.1-2).

“This issue brief is one in a series of briefs that presents findings from the WIA Adult and Dislocated Worker Programs Gold Standard Evaluation, which is being conducted for the U.S. Department of Labor…, Employment and Training Administration….The study examines the implementation, effectiveness, and benefits and costs of the Adult and Dislocated Worker programs using an experimental design” (p.6).

(Abstractor: Author)