Introduces the four titles of the Workforce Innovation and Opportunity Act and describes in an easy to digest infographic how different entities are involved in the collection and reporting of core performance metrics to policymakers, program managers, job counselors, educators, businesses, students, and workers.

This infographic describes the “four titles of the Workforce Innovation and Opportunity Act (WIOA), each authorizing different programs. All programs collect similar types of data and use the same core performance metrics. However, depending on the program, different entities are involved in the data collection and reporting” (p.1). It lists who uses the data, what data is collected, and how data is collected and processed at each level of the workforce system.


“The Four Titles of WIOA Each Authorize Different Programs:


  • Title I: Helps jobseekers with career counseling, job search assistance, and job training.


  • Title II: Helps adults who lack basic skills. Services assist with improving reading, writing, math, and English proficiency; attaining a high school diploma or equivalent; and transition to employment or postsecondary education/training.


  • Title III: Help jobseekers including those getting unemployment benefits. Services assist jobseekers in finding work and help with employers with recruiting.


  • Title IV: Helps individuals with disabilities maximize their employability, independence, and integration into the workplace and society. Programs offer comprehensive and individualized services including vocational rehabilitation, occupational training, and assistive technologies” (p.1).


How is data collected and processed?

“Federal Level

  • Federal agencies review data on program performance to support federal funding and oversight.


State Level

  • State agencies review data to monitor program performance and identify service providers that need technical assistance.
  • State agencies also collaborate with each other to link data to measure education progression and employment outcomes. Matching participant data with wage records shows what portion of participants get jobs and their average earnings, but this type of data linkage remains a challenge in some states.
  • Data is sent to federal agencies, some in aggregate form, and some at the individual level.


Local Level

  • Individual data on program participants is collected by organizations providing WIOA program services. It is used for local planning and sent to the state for review.
  • For Titles I and III, data from service providers may flow through the local workforce board or go directly to the state level, depending on the state and type of data” (p.1).


(Abstractor: Author and Website Staff)

Major Findings & Recommendations

“Who Uses the Data? • Policymakers: allocate resources to most effective programs; adjust program design to improve results • Program managers/job counselors/educators: replicate success; identify areas for improvement; ensure quality services for target populations; customize services for individual needs • Businesses: build confidence in program accountability; enhance willingness to partner with WIOA • Students and workers: choose training providers with record of success; select careers supported by employment outcome information” (p.1). “Initial data collection by service providers [is completed by:] • One-stop American Job Centers • Postsecondary institutions • Vocational rehabilitation offices • Community-based organizations • Apprenticeship programs • K-12 schools • Other providers” (p.1). “Which Data is Collected? • Demographics • Program eligibility • Services received • Employment and earnings outcomes • Postsecondary educational attainment • Skills gains • Program costs” (p.1). Performance data is used in a variety of ways by different partners. • “The U.S. Department of Labor uses data from states to assess program effectiveness, including outcomes for participants with specific barriers to employment. DOL uses data to provide oversight and technical assistance” (p.1). • “State workforce boards and state workforce agencies create statewide plans, share labor market information, develop performance reports, and maintain lists of eligible training providers. They use data to drive local board oversight and technical assistance” (p.1). • “Local workforce boards create plans, conduct analysis, and help coordinate WIOA programs” (p.1). • “The U.S. Department of Education receives Title II and Title IV data from states, and uses it for program oversight and technical assistance” (p.1). • “State vocational rehabilitation agencies administer program databases, monitor data for federal reporting, and analyze data to assist with program improvement” (p.1). • “State education agencies maintain a statewide database, aggregate data for federal reporting, and analyze data to assist with program improvement” (p.1). • “Local workforce boards create plans, conduct analysis, and help coordinate WIOA programs” (p.1). (Abstractor: Author and Website Staff)